I’m not tech support, I’m a writer …
As you may (or may not) know, I spend quite a bit of time writing about technology. Interesting software and hardware and gadgets and Web applications and the like. I find it enjoyable, interesting, and writing about these sorts of things can pay decently. And, in some cases, writing about an application I like is a way of bringing that app to (I hope) a wider audience.
However, readers sometimes send me emails asking me to help them with problems they’re having with something I’ve written about. In the past, my reaction was to write back and try to help them. Why? Again, it was a matter of giving back and sharing what I know. However, that’s changed.
When someone writes asking for help with an application or device that I’ve written about, I’m going to have to turn them down. Why? Two reasons.
First, time. I don’t have a lot of it at the moment and that’s not going to change for the foreseeable future. Second, I’m not tech support. Just because I wrote about something doesn’t make me the expert on it. I hope that I’ve become knowledgeable while writing about something, but there are others out there who probably know more than I do. Like the person or company who created the software or gadget.
So, next time email the creator or check an online forum. I’ll be too busy to give you a hand. I’ll be writing …
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